朱兰质量管理与分析

本书特色

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通过前五个版本，《朱兰质量规划与分析》为学习质量管理的学生和从事质量管理的专业人士提供了超越统计技术的权威处理方式。这本质量管理领域的经典作品的第六版——《朱兰质量管理与分析》，把约瑟夫.朱兰博士的先进理念和弗兰克.葛丽娜博士及约瑟夫.笛福在培训和实践中的丰富经验结合起来，详细展示了实现优质的产品和服务所需要的管理、统计、技术和行为方面的理论和技术。每一章都有一个现实案例方便读者学习。本书适合学生、质量工程师及从事质量管理工作的人士阅读。

 

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作者简介

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关于作者约瑟夫 A.德费欧 （Joseph A.De Feo）德费欧现任朱兰研究院院长兼CEO（首席执行官），主要从事质量管理、精益生产、六西格玛部署、战略规划和业务流程管理领域的咨询、培训和出版工作，拥有35年的丰富职业经验，其从业经历涵盖消费品、零售、电子、化工、航空航天、汽车制造、半导体，以及中等教育和高等教育等多个行业，在各类期刊和网络上发表了100多篇论文，还担任《六西格玛论坛》杂志的顾问。

    德费欧与朱兰研究院前副院长，威廉 W.伯纳德（William W.Barnard）博士合著了《朱兰研究院的六西格玛：突破与超越》一书，于2003年10月出版，该书是最早全面介绍朱兰研究院的质量管理理念和方法的教材之一。德费欧还参与了《朱兰质量手册》（第6版）的编写，该书旨在帮助质量管理从业者和管理者运用六西格玛工具得到理想的、可持续的结果，该书的特色是“朱兰三部曲”——质量计划、质量控制和质量改进在绩效改善中的应用。

    弗兰克 M.格里纳（Frank M.Gryna）格里纳拥有工业工程博士学位，并且在质量管理、质量技术和质量统计领域从事了50多年的研究工作。1991—1999年，他担任坦帕大学质量中心主任，是管理学杰出教授。1982—1991年，他担任朱兰研究院高级副院长。在1982年之前，他担任布拉德利大学工程技术学院常务副院长，教授工业工程，被授予工业工程荣誉退休教授。此外，他还在质量和可靠性领域为多家公司提供从最初设计到现场应用方面的咨询。

    格里纳曾任职于美国陆军信号工程实验室和埃索（ESSO）研究和工程公司，并曾在马丁公司的空间系统部门担任可靠性和质量保证经理。

    格里纳与朱兰博士合著了《质量策划与分析》，并且担任了《朱兰质量手册》第2版、第3版和第4版的副主编。他基于所研究项目的著作——《质量圈》，在一个由美国工业工程师协会和多家出版商主办的评比中被评为“年度最佳图书”。

    格里纳是美国质量协会会员、美国工业工程师协会会员、注册质量工程师和可靠性工程师、专业工程师(质量工程)。他曾获得美国质量协会的E.L.格兰特奖、皮奥里亚工程委员会的年度最佳工程师奖、工业工程师协会质量控制与可靠性工程分会的杰出表现奖，他还是美国质量协会大都会区举办的奥特基金会奖的获得者。

    About the AuthorsJOSEPH A. De Feo is
President and Chief Executive Officer of Juran Global. Mr. De Feo is an author,
executive coach, and performance improvement practitioner. Among his areas of
expertise are the Management of Quality, Lean, and Six Sigma Deployment;
Strategic Planning; and Business Process Management methodologies.Mr. De Feo’s
35 years of experience comes from a wide range of industries, including
consumer products, retail, electronics, chemical processing, aerospace,
automotive, semiconductors, and both secondary and higher education.Mr. De Feo
has published more than 100 papers in national and international publications,
including many webbased publications. He serves on the
advisory boards of Six Sigma Forum magazine and FarmAid.Mr. De Feo is the coauthor of Juran Institute’s Six Sigma: Breakthrough and Beyond with
Dr. William W. Barnard, past senior vice president of the Institute. Published
in October 2003, the book was one of the first management texts to present the
full philosophy and methodology of Juran Institute. Mr. De Feo also coauthored the 2010 publication of Juran’s Quality Handbook 6th
Edition, The Complete Guide to Performance Excellence; the “go to” resource for deployment leaders. With
the goal of helping practitioners and leaders learn to move beyond their initial
Six Sigma efforts to achieve sustainable bottom line results, the book features
performanceimproving applications based on the Juran Trilogy of planning
processes, controllingprocesses, and systematically achieving breakthrough
improvement in processes.FRANK M. GRYNA, Ph.D., had degrees in industrial
engineering and more than 50 years’ experience in the managerial,
technological, and statistical aspects of quality activities.From 1991 to 1999
he served first as director of the Center for Quality and then as Distinguished
University Professor of Management at the University of Tampa. From 1982 to
1991, he was with the Juran Institute as senior vice president. Prior to 1982,
Dr. Gryna was based at Bradley University, where he taught industrial
engineering and served as acting dean of the College of Engineering and
Technology. Prior to his passing, he was Distinguished Professor of Industrial
Engineering Emeritus. In addition, he had been a consultant for many companies
on all aspects of quality and reliability programs from initial design through
field use.Dr. Gryna also served in the U.S. Army Signal Corps Engineering Labs
and the Esso Research and Engineering Company. At the Space Systems Division of
the Martin Company, he was manager of reliability and quality assurance.He coauthored Quality Planning and Analysis with J.M. Juran and was
associate editor of the second, third, and fourth editions of Juran’s Quality
Handbook. His research project, Quality Circles, received the Book of the Year
Award sponsored by various publishers and the Institute of Industrial
Engineers. He received recognitions as a Fellow of the American Society for
Quality, a Fellow of the Institute of Industrial Engineers, a Certified Quality
Engineer, a Certified Reliability Engineer, and a Professional Engineer
(Quality Engineering). He also received various awards, including the E.L.
Grant Award of the American Society for Quality, Engineer of the Year Award of
the Peoria Engineering Council, teaching and professional excellence awards,
and the Award of Excellence of the Quality Control and Reliability Engineering
Division of the Institute of Industrial Engineers. Dr. Gryna was also the
recipient of the Ott Foundation Award, presented by the Metropolitan Section of
the American Society for Quality.

 

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目录

prefaceabout the authorsintroduction1 the bottom line: quality and business performance 51.1 why quality management? a brief history lesson 51.2 quality and its impact on financial performance 71.3 integrated quality system defined 91.4 the quality function 111.5 relationship of quality to productivity, costs, cycle time, and value 131.6 universal principles for managing for quality 151.7 quality disciplines and other disciplines 171.8 the way forward—developinga system plan for success 18summary 19problems 19references 202 integrating quality into the enterprise strategic plan212.1 quality and the strategic plan 212.2 a strategic planning model 232.3 developing a mission and vision 252.4 developing longterm strategies 282.5 development of shortterm annual goals 302.6 deployment of goals—hoshin kanri 342.7 leadership to implement the strategies 362.8 review progress assessments, audits, and a balanced scorecard 392.9 review and refresh the plan 392.10 obstacles to achieving goals 41summary 43problems 44references 44目 录前言关于作者引言1 概要：质量与绩效51.1 为什么需要质量管理？质量管理简史51.2 质量及对财务绩效的影响71.3 集成质量体系的定义91.4 质量活动111.5 质量与生产率、成本、周期、价值的关系131.6 质量管理的一般原则151.7 质量规范及其他规范171.8 发展的途径——制订面向成功的系统计划18小结19思考题19参考文献202 将质量融入企业战略规划212.1 质量与战略规划212.2 一个战略规划的典范232.3 确定使命与愿景252.4 制定长期战略282.5 短期年度目标的制定302.6 目标分解落实——方针管理342.7 加强对战略执行的领导362.8 评审过程评价、审核与平衡计分卡392.9 回顾并调整规划392.10 完成目标的障碍41小结43思考题44参考文献443 organizationwide assessment of quality473.1 why assess performance?473.2 quality risk assessment473.3 strategic alignment, deployment, and assessment483.4 plan the assessment513.5 cost of poor quality533.6 categories of quality costs553.7 relating the cost of poor quality to business measures613.8 optimum cost of quality623.9 assessment and standing in the marketplace643.10 assessing using national performance standards and awards673.11 baldrige scoring system723.12 using quality awards as a system assessment tool733.13 assessing to the international standards753.14 quality system certification/registration783.15 industryspecific adoptions and extensions of iso9000 standards793.16 benchmarking best practices: moving toward sustainability853.17 benchmarking: what it is and what it is not893.18 internal and external competitive and noncompetitive benchmarking(who)933.19 data and information sources (how)953.20 data normalization983.21 analysis and identification of best practices100summary101problems102references1034 improving quality while decreasing cost1054.1 lean six sigma as a breakthrough improvement model1054.2 breakthrough improvement: projectbyproject approach1074.3 six sigma improvement project example1074.4 the business case for quality improvement1104.5 lessons learned with the projectbyproject approach1114.6 lean and six sigma improvement1124.7 define phase1144.8 measure phase1183 组织范围的质量评价473.1 为什么要评价绩效？473.2 质量风险评价473.3 战略的调整、战略部署及战略评价483.4 评价安排513.5 劣质成本533.6 质量成本的类型553.7 关联劣质成本与业务衡量613.8 优化质量成本623.9 评价与市场地位643.10 通过国家绩效标准和质量奖进行评价673.11 波多里奇评分系统723.12 通过质量奖进行系统评价733.13 评价的国际标准753.14 质量体系认证/注册783.15 iso9000标准在不同行业的应用和发展793.16 标杆*佳实践：实现可持续性853.17 标杆是什么？标杆不是什么？893.18 标杆：内部和外部，竞争性和非竞争性（谁是标杆）933.19 数据和信息源（如何确定标杆）953.20 数据标准化983.21 *佳实践的分析和鉴定100小结101思考题102参考文献1034 改进质量与降低成本1054.1 精益六西格玛：突破性改进工具1054.2 突破性改进：逐项计划处理法1074.3 六西格玛改进项目案例1074.4 质量改进的应用案例1104.5 由逐项计划处理法学到的1114.6 精益和六西格玛改进方法1124.7 定义阶段1144.8 测量阶段1184.9 analyze phase1254.10 improve phase1404.11 control phase1474.12 lean six sigma summary and project example1484.13 maintaining a focus on continuous improvement155summary160problems160references1635 quality by design to increase sales1655.1 contribution of quality to sales income1655.2 quality and financial performance1665.3 achieving marketplace superiority1675.4 customer satisfaction versus customer loyalty1695.5 customer loyalty and retention1695.6 economic worth of a loyal customer1735.7 impact of poor quality on lost sales1745.8 level of satisfaction to retain present customers1755.9 lifecycle costs1765.10 spectrum of customers1775.11 the quality by design road map1785.12 quality by design (qbd) and design for six sigma (dfss)184summary190problems191references1916 control of quality to maintain superior performance1936.1 compliance and control systems1936.2 the importance of information and measurement1946.3 the ultimate inspector: selfmanaged processes1966.4 understanding what is critical to control1986.5 establish measurement and establish standards of performance1996.6 measure actual performance2066.7 compare to standards2076.8 take action on the difference2114.9 分析阶段1254.10 改进阶段1404.11 控制阶段1474.12 精益六西格玛总结和项目案例1484.13 对持续改进保持关注155小结160思考题160参考文献1635 质量源于设计（qbd）对于提

封面

书名:朱兰质量管理与分析

作者:德费欧

页数:736

定价:¥138.0

出版社:机械工业出版社

出版日期:2016-01-01

ISBN:9787111524854

PDF电子书大小:103MB 高清扫描完整版