酒店英语

内容简介

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本书基于酒店的各种工作情境进行构思、设计和编写,尤其是从提高酒店从业人员的英语交际能力出发,同时兼顾酒店理论知识的提升。全书共分为6章,chapter I为酒店概述,Chapter II~Chapter VI,各章依据工作情景设置相应的几个学习模块,每一模块就是一课,每一课涵盖九大特色栏目。
本书为酒店从业人员量身定做、突出酒店工作对职业英语技能的要求,将职业训练贯穿于英语学习中,使他们能够全面提升酒店工作能力。本书在内容上涉猎广泛、专业性和实用性强。
本书可作为高等职业院校、高等专科院校、成人高等院校、本科院校高职教育酒店管理专业、旅游管理专业学生的学习用书,也可作为酒店、餐馆业员工的培训用书。

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目录

Chapter I An Overview of Hospitality Industry　Preamble　Lead-in Activity　Practical Practice　ActivitiesChapter II Front Office and Its Sections　Lesson One An Introduction to the Front Office　Lesson Two Room Reservations　Lesson Three Bell Service　Lesson Four Concierge Service　Lesson Five Check in　Lesson Six Telephone Service　Lesson Seven Business Center　Lesson Eight Cashier’s ServiceChapter III The Housekeeping Department and Its Sections　Lesson One An Introduction to the Housekeeping Department　Lesson Two Regular Services　Lesson Three Laundry Service　Lesson Four Personalized Housekeeping Service　Lesson Five Dealing with EmergenciesChapter IV Food and Beverage Department　Lesson One About the Food & Beverage　Lesson Two Taking Restaurant Reservations　Lesson Three Hosting　Lesson Four Taking Orders　Lesson Five Serving Dishes　Lesson Six Bar Service　Lesson Seven Room Service　Lesson Eight Paying the BillChapter V Health and the Recreation Club　Lesson One About the Health & the Recreation Club　Lesson Two Beauty Salon　Lesson Three Gym　Lesson Four Sauna Bath and Spa　Lesson Five Swimming Golf and KaraokeChapter VI Other Services in the Hotel　Lesson One Dealing With Complaints　Lesson Two Shopping附录

封面

书名:酒店英语

作者:张丽君. 主编

页数:331

定价:¥38.0

出版社:清华大学出版社

出版日期:2010-04-01

ISBN:9787302219996

PDF电子书大小:76MB 高清扫描完整版