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内容简介
本书分为12个单元，涉及酒店领域广泛的话题，如酒店预订、登记入住、客房服务、结账服务等。
目录
Plan of the Book
UNIT 01 Answering Questions About Hotels
UNIT 02 Reservations
UNIT 03 Check-in Service
UNIT 04 Giving Essential Information About Hotel Services
UNIT 05 Giving Local Information
UNIT 06 Restaurant & Bar Service
UNIT 07 Hotel Facilities
UNIT 08 Room Service
UNIT 09 Housekeeping Service
UNIT 10 Mistakes and Complaints
UNIT 11 Helping Guests
UNIT 12 Checkout Service
Appendix: Word List
UNIT 01 Answering Questions About Hotels
UNIT 02 Reservations
UNIT 03 Check-in Service
UNIT 04 Giving Essential Information About Hotel Services
UNIT 05 Giving Local Information
UNIT 06 Restaurant & Bar Service
UNIT 07 Hotel Facilities
UNIT 08 Room Service
UNIT 09 Housekeeping Service
UNIT 10 Mistakes and Complaints
UNIT 11 Helping Guests
UNIT 12 Checkout Service
Appendix: Word List