职场交际英语_PDF下载[107MB-百度云]崔亚丽

本书特色

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《职场交际英语》贯彻以“职场交际为目的，以应用为目的，培养学生实际应用英语的能力”，使学生能在日常活动和与未来职业相关的业务活动中进行口语交流，因此本教材的编写和出版，在帮助学生提高英语交际能力的同时，也提升了他们的就业竞争力及为今后的职业发展打下良好的基础。

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内容简介

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本书分为“求职面试、介绍公司、日常办公、公务旅行、接待外宾、主持会议、产品销售和客户服务”八个模块，每个模块精选了部分日常交际用语，并提供了情境对话，让学生能够在模仿训练中提升职场交际能力,为将来步入职场打下良好的基础！

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作者简介

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chapter one the job interview求职面试　section 1 self-introduction 自我介绍　part i a good beginning　part ii personal information　section 2 career planning 职业规划　section 3 enquiry about a position职位咨询　section 4 salary & welfare待遇福利　section 5 end of the interview面试结束　practical writing resume 求职简历chapter two daily routine日常办公　section 1 telephone communication办公电话　part i answering the phone 接听电话　part ii transferring a call or leaving a message 转接电话或留言　section 2 assigning tasks 分配任务　section 3 file keeping 文件整理　section 4 sending and receiving faxes 收发传真　section 5 typing and copy打字与复印　practical writing: telephone message电话记录chapter three learning about the company了解公司　section 1 brief introduction 介绍公司　section 2 company structure 公司结构　section 3 company surroundings 办公环境　section 4 office rules 办公制度　practical points: 公司职能部门及职位英文名称chapter four business trip公务旅行　section 1 arranging travel 安排差旅　section 2 reserved booking 办理预定　part i booking a ticket 机票预订　part ii reserving a room 食宿预订　section 3 ready to travel 准备旅行　part i information and help 问询与求助　part ii currency exchange 兑换货币　section 4 for travel procedures 办理旅行手续　part i boarding登机　part ii entry入境　part iii check in and check out 入住和结账　practical writing: name cards 名片chapter five visitor reception来访接待　section 1 the invitation to visit 邀请来访　part i making a appointment客户预约　part ii changing a appointment 预约改动　section 2 making a schedule安排日程　section 3 meeting guests迎接客人　part i business reception商务接待　part ii daily reception日常接待　section 4 entertaining clients 款待客人　part i arriving at the company参观生产车间　part ii inviting to dinner 就餐　part iii sightseeing 观光　section 5 farewell 送行　practical writing invitation letter 邀请信chapter six business meetings 商务会议　section 1 meeting preparations 准备会议　part i making arrangements 布置会议　part ii agenda 议事日程　section 2 having a meeting 开会　part i getting a meeting started会议开始　part ii taking minutes 会议纪要　part iii discussions 会议讨论　section 3 summary and adjournment 总结闭会　practical writing: conference agenda 会议日程chapter seven products and sale产品与销售　section 1 introducing your products 产品介绍　section 2 discussing cooperation 谈论合作　section 3 price negotiations 价格谈判　section 4: negotiating payment terms 协商付款方式　section 5 talking about transportation 讨论运输　section 6 signing the contract 签订合同　practical writing letters of quotation 报价信chapter eight customer service 客户服务　section 1 visiting a customer拜访客户　section 2 establishing cooperative relationship与客户建立合作关系　section 3 thanks 表达感谢　section 4 after-sale service 售后服务　section 5 settling complaints 处理投诉　practical writing letters of complaint 投诉信　全国职场英语考试（一级）大纲　全国职场英语考试（一级）样题