高速铁路客运服务与礼仪

目录

目 录
项目一 服务礼仪基础知识认知···································································· 1
任务1 礼仪的基本理论知识·························································································· 1
任务2 日常服务礼仪·································································································· 15
任务3 铁路客运服务礼仪···························································································· 34
项目二 高速铁路客运服务········································································· 43
任务1 高速铁路客运服务认知····················································································· 43
任务2 高速铁路客运服务技能····················································································· 56
任务3 高速铁路客运手语服务····················································································· 91
任务4 高速铁路客运服务质量标准············································································· 115
项目三 高速铁路客运服务礼仪································································· 131
任务1 高速铁路客运服务仪容仪表············································································· 131
任务2 高速铁路客运服务语言礼仪············································································· 161
任务3　高速铁路客运服务涉外礼仪············································································· 169
任务4　高速铁路客运服务礼仪规范············································································· 187
参考文献······························································································· 198

封面

书名:高速铁路客运服务与礼仪

作者:潘自影主编

页数:198页

定价:¥39.0

出版社:西南交通大学出版社

出版日期:2019-03-01

ISBN:9787564367244

PDF电子书大小:140MB 高清扫描完整版

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