[百度网盘]城市轨道交通客运服务英语口语 PDF

[百度网盘]城市轨道交通客运服务英语口语 PDF

内容简介

本书为职业教育城市轨道交通类专业教材新形态一体化系列教材。本书从城市轨道交通客运服务出发,内容主要包含了口语对话和常用语句等,旨在培养学生在具有一定的城市轨道交通客运服务知识和客运服务素质的基础上,使用英语向乘客提供优质服务的能力。本书为职业教育城市轨道交通运营管理专业的专业基础课教材,也可以作为城市轨道交通专业群的拓展课程教材。本书配套丰富助学助教资源。

目录

Unit 1 Entering Urban Rail Transit World ……………………… 001
Lesson 1 Urban Rail Transit ………………………………………… 003
Lesson 2 Common Expressions in Metro …………………………… 007
Unit 2 Entering Metro Station …………………………………… 011
Lesson 1 Essential Conversations …………………………………… 013
Lesson 2 Prohibited Items …………………………………………… 018
Lesson 3 Emergency When Passengers Entering the Metro ………… 023
Unit 3 Ticket Service ……………………………………………… 029
Lesson 1 Ticket Buying Guidance ………………………………… 031
Lesson 2 Ticket Sale at the Ticket Booth …………………………… 038
Lesson 3 Ticket Sale at the TVM …………………………………… 045
Unit 4 Security Check and Epidemic Prevention Work ……… 053
Lesson 1 Security Check …………………………………………… 055
Lesson 2 Passengers Taking Illegal Luggage into the Station ……… 060
Lesson 3 Epidemic Prevention Work ……………………………… 065
Unit 5 Entering the Ticket Gate ………………………………… 071
Lesson 1 Essential Conversations …………………………………… 073
Lesson 2 Passengers Can’t Enter the Ticket Gate ………………… 078
Lesson 3 More About Entering the AGM …………………………… 083
Unit 6 Conversations on Platform ………………………………… 089
Lesson 1 Preserving Order on Station Platform …………………… 091
Lesson 2 Services under Special Circumstances …………………… 095
Lesson 3 Platform Accident ………………………………………… 100
Unit 7 Getting Out of the Ticket Gate …………………………… 105
Lesson 1 Organization of Passengers at the Ticket Gate …………… 107
Lesson 2 Passengers Can’t Get Out of the Ticket Gate …………… 111
Lesson 3 Passengers Against Regulations …………………………… 116
Unit 8 Information Service ………………………………………… 123
Lesson 1 Passengers Asking for Directions ………………………… 125
Lesson 2 Lost and Found …………………………………………… 129
Lesson 3 Passengers Asking for Help ……………………………… 135
Unit 9 Broadcasting ………………………………………………… 141
Lesson 1 Station Daily and Equipment Failure Broadcast ………… 143
Lesson 2 Broadcast for Train Delayed ……………………………… 151
References ……………………………………………………………… 157

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