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　　《空乘英语/普通高等教育“十二五”规划教材》根据空中乘务工作的基本流程，分成24个单元，各个单元紧密衔接、内容详实，基本涵盖了空乘人员客舱服务的所有流程。其中包括乘务员素质、乘客登机、起飞前准备、乘客舒适、客舱餐饮服务、机上设施、机上娱乐设备、客舱广播、机上紧急逃生设备、免税品销售、客舱应急程序、降落前及降落后、危险品处置、海关检疫等主要环节。
　　《空乘英语/普通高等教育“十二五”规划教材》适合做作本科、专科院校和民航中专航空运输相关专业学生教科书和参考书，也可供航空公司作者为员工的英语培训教材。

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Unit 1 About the Job as Flight AttendantSection A TextSection B ExercisesSection C Supplementary ReadingSection D ExercisesUnit 2 Airline ServicesSection A TextSection B ExercisesSection C Supplementary ReadingSection D ExercisesUnit 3 Preflight BriefingSection A TextSection B ExercisesSection C AnnouncementsSection D Dialogues in the CabinUnit 4 Preflight CheckSection A TextSection B ExercisesSection C AnnouncementsSection D Dialogues in the CabinUnit 5 BoardingSection A TextSection B ExercisesSection C AnnouncementsSection D Dialogues in the CabinUnit 6 Special PassengersSection A TextSection B ExercisesSection C AnnouncementsSection D Supplementary ReadingUnit 7 AnnouncementsSection A TextSection B ExercisesSection C Supplementary ReadingSection D ExercisesUnit 8 Meal and Drink ServiceSection A TextSection B ExercisesSection C AnnouncementsSection D Dialogues in the CabinUnit 9 In-flight EntertainmentSection A TextSection B ExercisesSection C AnnouncementsSection D Dialogues in the CabinUnit 10 First AidSection A TextSection B ExercisesSection C AnnouncementsSection D Dialogues in the CabinUnit 11 Duty Free SalesSection A TextSection B ExercisesSection C AnnouncementsSection D Dialogues in the CabinUnit 12 DelaySection A TextSection B ExercisesSection C AnnouncementsSection D Dialogues in the CabinUnit 13 TransferSection A TextSection B ExercisesSection C AnnouncementsSection D Dialogues in the CabinSection A TextSection B ExercisesSection C AnnouncementsSection D Dialogues in the CabinUnit 15 Aircraft SystemSection A TextSection B ExercisesSection C AnnouncementsSection D Dialogues in the CabinUnit 16 Emergency and Survival EquipmentSection A TextSection B ExercisesSection C AnnouncementsSection D Dialogues in the CabinUnit 17 Dangerous GoodsSection A TextSection B ExercisesSection C AnnouncementsSection D Dialogues in the CabinUnit 18 WeatherSection A TextSection B ExercisesSection C Supplementary ReadingSection D ExercisesUnit 19 The Safety of PassengersSection A TextSection B ExercisesSection C Supplementary ReadingSection D ExercisesUnit 20 The International PassengersSection A TextSection B ExercisesSection C Supplementary ReadingSection D ExercisesUnit 21 A Brief Introduction to CIQSection A TextSection B ExercisesSection C AnnouncementsSection D Dialogues in the CabinUnit 22 PrelandingSection A TextSection B ExercisesSection C AnnouncementsSection D Dialogues in the CabinUnit 23 After LandingSection A TextSection B ExercisesSection C AnnouncementsSection D Dialogues in the CabinUnit 24 TourismSection A TextSection B ExercisesSection C Announcements——Introduction to CitiesSection D Exercises参考文献