酒店英语-1_PDF下载[43MB-百度云]率华娟

本书特色

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本书共10个单元，包括中餐服务、西餐服务、房间服务、宴会服务、销售部门、娱乐中心、购物、投诉处理等内容。每单元由听力、词汇与结构、阅读、翻译、写作五个部分组成。

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unit 1 reservation 　section a warming—up 　section b listening 　section c speaking 　section d reading 　section e competence development 　section f tips unit 2 checking in 　section a warming—up 　section b listening 　section c speaking 　section d reading 　section e competence development 　section f tips unit 3 bell service 　section a warming—up 　section b listening 　section c speaking 　section d reading 　section e competence development 　section f tips unit 4 operator service 　section a warming—up 　section b listening 　section c speaking 　section d reading 　section e competence development 　section f tips unit 5 business service 　section a warming—up 　section b listening 　section c speaking 　section d reading 　section e competence development 　section f tips unit 6 business service 　section a warming—up 　section b listening 　section c speaking 　section d reading 　section e competence development 　section f tips unit 7 complaints settlement 　section a warming—up 　section b listening 　section c speaking 　section d reading 　section e competence development 　section f tips unit 8 laundry service 　section a warming—up 　section b listening 　section c speaking 　section d reading 　section e competence development 　section f tips unit 9 turn—down service 　section a warming—up 　section b listening 　section c speaking 　section d reading 　section e competence development 　section f tips unit 10 maintenance service 　section a warming—up 　section b listening 　section c speaking 　section d reading 　section e competence development 　section f tips appendix references