实用酒店英语口语-(含光盘)_PDF下载[122MB-百度云]宇浩力

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《全国旅游外语专业规划教材:实用酒店英语口语》涵盖高端酒店的主要工作场景，分为三大部分，分别为前厅篇、客务篇和餐饮篇，共16个单元。每单元由三个模块组成：第壹个模块为导入式活动、工作场景图片和词汇云等练习，旨在帮助学习者了解工作内容和相关词汇。第二个模块为两个工作场景对话，并对相关词汇、短语与句子进行了梳理，强化实际工作中的英语应用能力。第三个模块为巩固性练习，包括图片描述、角色扮演、小组讨论、听写填空、翻译练习等，突出英语应用能力的拓展训练。

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MODULE Ⅰ The Front Office 前厅部UNIT 1 At the Entrance of a Hotel酒店入口Part 1：Lead—in ActivifiesPart 2：Working ScenesScenario 1：Receiving and Escorting a Guest（迎客与陪同客人）Scenario 2：Inner Communication with Co—workers（员工内部沟通）Part 3：ExercisesUNIT 2 Concierge Counter礼宾台Part 1：Lead—in ActivitiesPart 2：Working ScenesScenario 1：Recommending Restaurants to Guests（为客人推荐餐厅）Scenario 2：Helping Guests to Find a Personal Shopper（帮客人寻找私人购物助理）Part 3：ExercisesUNIT 3 Front Desk前台Part 1：Lead—in ActivitiesPart 2：Working ScenesScenario 1：Check—in Procedure for a Guest with a Reservation（为客人办理登记入住）Scenario 2：Inner Communication with Co—workers（员工内部沟通）Part 3：ExercisesUNIT 4 GRO宾客关系专员Part 1：Lead—in ActivitiesPart 2：Working ScenesScenario 1：Complaints about Noise（客人投诉嗓音）Scenario 2：Inner Communication with Co—workers（员工内部沟通）Part 3：ExercisesUNIT 5 In the Business Center商务中心Part 1：Lead—in ActivitiesPart 2：Working ScenesScenario 1：Giving Internet Service for a Guest（为客人提供上网服务）Scenario 2：Gift—wrapping a Present for a Guest（为客人包装礼物）Part 3：ExercisesUNIT 6 On the Executive Floor行政楼层Part 1：Lead—in ActivitiesPart 2：Working ScenesScenario 1：Reserving a Meeting Room（为客人预订会议室）Scenario 2：Complaining about the Pillow（客人抱怨房间枕头）Part 3：ExercisesMODULE Ⅱ The Housekeeping Department客房部UNIT 7 Chamber Service客房服务Part 1：Lead—in ActivitiesPart 2：Working ScenesScenario 1：Booking for Tidying the Room（客房清洁服务预订）Scenario 2：Cleaning the Room and Provide Other Help（客房清洁和其他服务）Part 3：ExercisesUNIT 8 Laundry Service洗衣服务Part 1：Lead—in ActivitiesPart 2：Working ScenesScenario 1：Offering Laundry Service（提供洗衣服务）Scenario 2：Handling Laundry Damage（洗衣赔偿）Part 3：ExercisesUNIT 9 Maintenance Service工程维修服务Part 1：Lead—in ActivitiesPart 2：Working ScenesScenario 1：Receiving Maintenance Request（接收维修单）Scenario 2：Communication with the Guest Face to Face（与客人面对面沟通）Part 3：ExercisesUNIT 10 Dealing with Emergencies应急处理Part 1：Lead—in ActivitiesPart 2：Working ScenesScenario 1：Dealing with Emergency（应急处理）Scenario 2：Inner Communication with Co—workers（员工内部沟通）Part 3：ExercisesMODULE Ⅲ The Food and Beverag Depart ment餐饮部UNIT 11 Receiving Guests迎客Part 1：Lead—in ActivitiesPart 2：Working ScenesScenario 1：Receiving a Guest（迎客）Scenario 2：Inner Communication with Co—workers（员工内部沟通）Part 3：ExercisesUNIT 12 At the Chinese Restaurant中餐厅Part 1：Lead—in ActivitiesPart 2：Working ScenesScenario 1：Welcoming and Seating Guest（s）（迎客与落座）Scenario 2：Taking orders（点餐）Part 3：ExercisesUNIT 13 At the Western Restaurant西餐厅Part 1：Lead—in ActivitiesPart 2：Working ScenesScenario 1：Taking Orders（点餐）Scenario 2：Serving the Meal and Settling Bills（上菜与买单）Part 3：ExercisesUNIT 14 Room Service客房送餐服务Part 1：Lead—in ActivitiesPart 2：Working ScenesScenario 1：Taking Room Service Order（点餐）Scenario 2：Delivering and Serving Guest Order（送餐）Part 3：ExercisesUNIT 15 At the Bar酒吧Part 1：Lead—in ActivitiesPart 2：Working ScenesScenario 1：Receiving a Guest in a Bar（酒吧迎客）Scenario 2：Receiving a Couple in a Bar（接待一对夫妇）Part 3：ExercisesUNIT 16 Banquet Service宴会服务Part 1：Lead—in ActivitiesPart 2：Working ScenesScenario 1：A Guest Made a Reservation by Phone（客人电话预订）Scenario 2：Receiving a Wedding Banquet Reservation（接受婚宴预订）Part 3：ExercisesKey to the Exercises练习参考答案