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内容简介
《酒店实务英语》以行动导向理论为指导，从酒店工作过程与典型的工作任务出发，以酒店实务为视点，创建基于行动领域的学习情境，组织教学内容，以期让学习者通过课程学习，建构其酒店服务情境下的英语交际能力。该教材遵循职业针对性、岗位实用性、实践可操作性原则，优化实训课程结构和内容；方便教师使用以学生为中心，教学做合一、理论与实施合一、工学结合的教学模式，开展酒店实务英语教学。
目录
module 1 front office
part 1 room reservation
part 2 concierge service
part 3 check in
part 4 dealing with complaints
part 5 cashier service
module 2 housekeeping
part 1 showing the room
part 2 cleaning the room
part 3 laundry service
part 4 room service
part 5 personalized housekeeping service
part 6 dealing with emergencies
module 3 food and beverage
part 1 taking restaurant reservations
part 1 room reservation
part 2 concierge service
part 3 check in
part 4 dealing with complaints
part 5 cashier service
module 2 housekeeping
part 1 showing the room
part 2 cleaning the room
part 3 laundry service
part 4 room service
part 5 personalized housekeeping service
part 6 dealing with emergencies
module 3 food and beverage
part 1 taking restaurant reservations