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内容简介
全书共11章，内容包括导游的由来与发展、导游服务、导游队伍建设、导游工作程序与标准、游客个别要求的处理、事故的预防与处理、导游的组织技能、导游的语言技能、导游的个性化服务技能、导游的审美技能、旅行服务推荐知识。书中穿插了实例，以突出导游实际操作的规范性、科学性，使读者能形象地了解导游业务基本知识，掌握导游服务的技能。 本书可作为中等职业学校旅游服务与管理专业教材，也可作为旅行社岗位培训教材和导游人员等级考试用书。
目录
Part 1 Reading Skill： Understanding the Relationship Within Sentences
Section A Exploratory Reading
Section B Trying Your Hand
Part 2 Reading Comprehension
Section A Reading in the Context
Section B Reading and Matching
Section C Reading in Depth
Part 3 Translation
Part 4 Guided Writing
Unit 2
Part 1 Reading Skill： Understanding the Text Structure
Section A Exploratory Reading
Section B Trying Your Hand
Part 2 Reading Comprehension
Section A Reading in the Context
Section B Reading and Matching
Section C Reading in Depth
Part 3 Translation
Part 4 Guided Writing
Unit 3
Part 1 Reading Skill： Distinguishing Between Facts and Opinions
Section A Exploratory Reading
Section B Trying Your Hand
Part 2 Reading Comprehension
Section A Reading in the Context
Section B Reading and Matching
Section C Reading in Depth
Part 3 Translation
Part 4 Guided Writing
Unit 4
Part 1 Reading Skill： Identifying the Author’s Purpose
Section A Exploratory Reading
Section B Trying Your Hand
Part 2 Reading Comprehension
Section A Reading in the Context
Section B Reading and Matching
Section C Reading in Depth
Part g Translation
Part 4 Guided Writing
Unit 5
Part 1 Reading Skill： Critical Reading
Section A Exploratory Reading
Section B Trying Your Hand
Part 2 Reading Comprehension
Section A Reading in the Context
Section B Reading and Matching
Section C Reading in Depth
Part 3 Translation
Part 4 Guided Writing
Unit 6
Part 1 Reading Skill： Writing Summaries
Section A Exploratory Reading
Section B Trying Your Hand
Part 2 Reading Comprehension
Section A Reading in the Context
Section B Reading and Matching
Section C Reading in Depth
Part 3 Translation
Part 4 Guided Writing
Unit 7
Part 1 Reading Skill： Using Reference Sources
Section A Exploratory Reading
Section B Trying Your Hand
Part 2 Reading Comprehension
Section A Reading in the Context
Section B Reading and Matching
Section C Reading in Depth
Part 3 Translation
Part 4 Guided Writing
Unit 8
Part 1 Reading Skill ：Taking Notes
Section A Exploratory Reading
Section B Trying Your Hand
Part 2 Reading Comprehension
Section A Reading in the Context
Section B Reading and Matching
Section C Reading in Depth
Part 3 Translation
Part 4 Guided Writing
Answers and Explanations
