现代旅游英语教程

本书特色

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　　本书是一本指导涉外导游员提高英语交流和会话能力、讲求策略、重视文化差异的导游英语教材。全书由十三个主题、十四个单元组成，内容涵盖：旅游与导游、迎接宾客、去往宾馆并致欢迎辞、宾馆入住、行程安排、景点介绍、餐馆就餐、购物体验、娱乐活动、应付琐事、遭遇意外、处理投诉、送别宾客并致辞等。每一单元又分成预热问题、情景对话、实用句子、相关策略、文化差异、相关术语和练习七个部分展开。 另外，本教材的附录很具特色，所提供的内容全部为国际导游或外事接待人员所**、须知，内容包括：全球旅游道德标准、英语导游资格证考试(现场考试)评分标准、旅游团接待计划、宾馆所用各种表格等。

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目录

unit 1 tourism & tour guides　warm-up questions　situational dialogues　in the classroom　on the campus　in the classroom　helpful sentences　definitions of tourism　classification of tour guides　importance of tour guides’ work　qualities for being a qualified tour guide　related strategies　tips for taking the tour guide qualification examination　cultural differences　tour-guide training　related special terms　key tourism organizations & associations　major types of tourist guides　tour guide training/education & examination　practiceunit 2 receiving guests　warm-up questions　situational dialogues　at the airport arrival lobby　at the railway arrival platform　with individual tourists　by the coach　helpful sentences　finding guests　self-introduction　giving greetings　confirming numbers of the tourists/luggage　moving out of the airport/railway station　offering help　related strategies　a full preparation for meeting tourists　cultural differences　customs for greeting people　related special terms　key tourist services/agencies in china　types of travel　tour guide’s documentation & tools　airport & railway station　practiceunit 3 en route to the hotel & welcome speech　warm-up questions　situational dialogues　a welcome speech　an outline of the welcome speech　general introduction to the city　on-the-way guiding　hotel introduction　helpful sentences　asking for attention　self-introduction　introducing a person to a group　giving welcomes　expressing intentions to provide good service　giving good wishes for a pleasant stay　related strategies　a good first impression　cultural differences　names & culture　related special terms　introducing the city　introducing a hotel　practiceunit 4 checking in at the hotel　warm-up questions　situational dialogues　group check-in with reservation　fit check-in　group check-in with a room change　walk-in check-in　helpful sentences　before checking-in　registering the guest　assigning rooms to the guests　introducing service　related strategies　check-in at a hotel　cultural differences　art of speaking　related special terms　a catalog of room types　meal plans　food and beverage department　front office　housekeeping department　recreation department　practiceunit 5 itinerary planning　warm-up questions　situational dialogues　discussing a two-day tour in nanjing　……unit 6 sightseeing ⅰunit 7 sightseeing ⅱunit 8 dining at restaurantsunit 9 shopping experienceunit 10 recreational programsunit 11 dealing with miscellaneous mattersunit 12 dealing with emergenciesunit 13 handling complaintsunit 14 seeing off guests and farewell speechesanswers for referenceappendices

封面

书名:现代旅游英语教程

作者:陆建平

页数:387

定价:¥30.0

出版社:商务印书馆

出版日期:2008-03-01

ISBN:9787100055826

PDF电子书大小:78MB 高清扫描完整版