酒店英语
本书特色
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《酒店英语》以酒店服务与管理岗位**的专业知识和技能为学习内容，以酒店前厅、客房、餐厅和康乐情景为主线，围绕着真实的工作任务，突出典型工作岗位应具备的依言行事的能力。
本书分为4大学习情境，共19个单元。其中，前厅服务6个单元，客房服务5个单元，餐厅服务4个单元，康乐服务4个单元。每个单元包括单元知识总括、课时任务学习和单元复习。每课分为4个部分，分别包括知识目标、技能目标、教学过程和知识加油站。其中，教学过程包括6个任务，这6个任务分别为单词训练、词组训练、句型训练、听说训练、角色扮演以及任务布置。另外，本书还加了3个附录，分别为酒店常用英语词汇、初级星级酒店英语基本知识和防火措施。
本书编写目标清晰、具体，体例活泼、新颖，内容简洁、实用，非常适合中等职业学校酒店服务与管理专业学生的英语学习。
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目录
module one front officeunit 1 room reservation lesson 1 room reservation by telephone lesson 2 face to face reservation revision oneunit 2 check in lesson 3 welcoming a guest lesson 4 registering for a guest revision twounit 3 information service lesson 5 getting some suggestions about amusing lesson 6 getting some suggestions about tour revision threeunit 4 telephone service lesson 7 connecting phone line lesson 8 asking for leaving a message lesson 9 wake-up service revision fourunit 5 business center lesson 10 fax & copy files lesson 11 typing a document lesson 12 express mail service lesson 13 train ticket booking lesson 14 air ticket booking revision fiveunit 6 check out lesson 15 paying in cash lesson 16 paying by credit card revision sixmodule two housekeepingunit 7 room service lesson 17 taking telephone orders for breakfast lesson 18 serving breakfast in the room revision sevenunit 8 room-cleaning service lesson 19 tidying up and cleaning the room lesson 20 turn-down service revision eightunit 9 laundry service lesson 21 explaining how to get the service lesson 22 suggesting express service revision nineunit 10 maintenance service lesson 23 repairing the toilet and the outlet lesson 24 repairing the tv set lesson 25 repairing the air-conditioner revision tenunit 11 settling guests’ complaints lesson 26 changing the room lesson 27 lost and found lesson 28 extending the stay without paying lesson 29 complaining about the temperature of the room revision elevenmodule three service in the restaurantunit 12 booking a table lesson 30 a reservation call for dinner lesson 31 having dinner without reservation revision twelveunit 13 ordering dishes lesson 32 having chinese food lesson 33 having western food revision thirteenunit 14 services during the meal lesson 34 dealing with requests lesson 35 dealing with complaints and paying bills revision fourteenunit 15 beverage service lesson 36 serving drinks(1) lesson 37 serving drinks(2) lesson 38 serving cocktails revision fifteenmodule four health & recreation centerunit 16 gymnasium service lesson 39 introducing the facilities lesson 40 knowing about some sports events revision sixteenunit 17 swimming pool service lesson 41 introducing the swimming pool lesson 42 swimming service revision seventeenunit 18 bowling service lesson 43 offering bowling room service lesson 44 playing bowling lesson 45 talking about ball games revision eighteenunit 19 golf service lesson 46 talking about golf lesson 47 offer golf service lesson 48 playing golf revision nineteenappendix appendix ⅰ common english words of hotel（附录一 酒店常用英语词汇） appendix ⅱ elementary english knowledge for hotel（附录二 初级星级酒店英语基本知识） appendix ⅲ fire prevention measures（附录三 防火措施）
封面
书名:酒店英语
作者:薛正香
页数:277
定价:¥39.8
出版社:人民邮电出版社
出版日期:2014-07-01
ISBN:9787115355737
PDF电子书大小:60MB 高清扫描完整版