领队英语

内容简介

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　　《出境旅游领队岗位培训教材：领队英语》是出境旅游领队人员培训用书。全书分为“出发前的准备”、“在机场”、“在飞机上”、“入住酒店”、“在餐厅和酒吧”和“旅游观光中”六章；每章又包含“出境领队职责”、“实用专业词汇”、“实用情景会话”、“注释解疑”、“实用情景句型”和“附录”六个模块，力图从多角度促进领队人员专业英语会话能力的提高。《出境旅游领队岗位培训教材：领队英语》按照领队工作基本流程编写，内容力求贴近领队实际工作。通过图文并茂的形式．展现领队工作的各个环节。编写注重体现时代性、实操性与趣味性，直观易懂，让学习者“未到其地，先睹其貌“，能很好地指导缺乏实际工作经验的领队人员。

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目录

Chapter I Preparation： Before Departure出发前的准备Tour Leader’s Spectrum of Duty出境领队职责Professional Terms实用专业词汇Situational Conversation实用情景会话Situational Sentences实用情景句型Chapter II At the Airport在机场Tour Leader’s Spectrum of Duty出境领队职责Professional Terms实用专业词汇Unit 1 Check in办理登机手续1．At the Information Desk在问讯处2．At the Check-in Counter办理登机手续、行李托运3．Transit and Transfer过境与转机4．Airport Announcements机场广播Unit 2 Immigration and Emigration办理出人境手续1．Immigration Formalities办理入境手续2．Luggage Claiming提取行李3．Customs Clearance通过海关4．SecurityCheck安检5．Emigration Formalities办理出境手续6．Tax Refund办理退税手续Unit 3 Dealing with Special Situations特殊情况处理，1．Flight Being Delayed航班延误2．Missing the Flight错过航班3．Without Enough Seats、没有座位4．Missing the Suitcase遗失行李箱Situational Sentences实用情景句型附录1．登机牌示例2．世界各国主要航空公司代码3．机场指示牌4．出入境卡5．海关申报单6．泰国落地签证申请表Chapter III On Board在飞机上Tour Leader’s Spectrum of Duty出境领队职责Professional Terms实用专业词汇Unit 1 Getting Passengers Seated帮助客人就座1．Helping Group Members Find Their Seats帮客人找到座位2．Helping Guests Sit with Comfort帮客人舒适人座Unit 2 Passengers Not Feeling Well乘客感觉不适1．Passengers Feeling Sick客人晕机2．Passengers Feeling Cold客人觉得冷Unit 3 Services on Board机上服务1．Asking for Drinks要饮料2．Meal on Board机上用餐Unit 4 Before Landing飞机着陆前1．Asking for Entry Cards and Customs Declarations索要人境卡和海关申报单2．Inquiry问询Situational Sentences实用情景句型附录1．机场飞机晚点广播2．空姐上飞机时说的英文广播词3．餐前广播4．降落之前5．快要到达跑道时6．降落时7．夜间飞行Tour Leader’s Spectrum of Duty出境领队职责Professional Terms实用专业词汇Chapter IV Check in at the Hotel入住酒店Unit 1 Check in登记人住1．Room Reservation for a Tourist Group代客订房2．Check in住宿登记3．Bellman行李员Unit 2 Services各种服务1．MorningCall叫早服务2．Room Service送餐服务3．Laundry Service洗衣服务4．Mail Service邮寄服务5．Concierge礼宾部Unit 3 Cashier出纳员1．Foreign Currency Exchange兑换外币2．Check out退房Unit 4 The Telephone Switchboard电话总机1．Making an IDD Call国际直拨电话2．Making a Person-to-person Call叫人电话3．Making a Collect Call对方付费电话Unit 5 Handling Guests’ Complaints处理投诉1．Rude Manner行为粗鲁2．Complaining about Services服务投诉3．Changing Room换房4．At the Lost and Found失物招领处5．The Call Never Got Through电话打不通Situational Sentences实用情景句型附录世界著名酒店LOGOChapter V At the Restaurant/Bar在餐厅和酒吧Tour Leader’s Spectrum of Duty出境领队职责Professional Terms实用专业词汇Unit 1 Getting Seated and Ordering Dishes就座与点菜1．Getting Seated就座2．Ordering Dishes点菜3．Having Group Meal团队餐Unit 2 Serving Dishes上菜1．ServingDishes上菜2．Serving the Wrong Dish上错菜Unit 3 Ways of Payment付款方式1．Paying in Cash现金结账2．Paying by Credit Card信用卡结账Unit 4 At the Bar在酒吧1．Looking forthe Bar找酒吧2．Ordering Drinks点饮料Situational Sentences实用情景句型附录1．Sundae2．Cocktail3．BeerChapter VI During Sightseeing旅游观光中Tour Leader’s Spectrum of Duty出境领队职责Professional Terms实用专业词汇Unit 1 Shopping购物1．At the Duty Free Shop在免税店2．Tax Refund退税Unit 2 Traffic交通1．Taxi出租车2．Bus公共汽车3．Subway地铁Unit 3 Sightseeing观光旅游1．CityTour市内观光2．Buying Group Tickets购买团体票3．Sightseeing观光4．Shows看表演Unit 4 Handling Emergencies处理突发事件1．Articles Getting Lost物品丢失2．Asking the way迷路问路3．Tourists Illegally Overstay游客非法滞留4．A Sudden Headache突然头痛5．Seeing the Doctor看医生6．Accidents意外事故Situational Sentences实用情景句型附录世界主要国家及主要城市应急电话号码指南参考文献

封面

书名:领队英语

作者:本书编委会

页数:198

定价:¥49.8

出版社:中国旅游出版社

出版日期:2015-01-01

ISBN:9787503252273

PDF电子书大小:85MB 高清扫描完整版