酒店服务英语
内容简介
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《酒店服务英语/高级酒店服务与管理专业主干课系列教材》内容主要由七大部分组成,针对酒店前厅服务与接待、客房服务与管理、餐厅服务与管理、酒Ⅱ巴服务日常用语、健身康乐服务日常用语、商务中心服务接待用语以及总部经营管理用语等。每个单元均附有复习思考题。 《酒店服务英语/高级酒店服务与管理专业主干课系列教材》内容丰富,图文并茂,系统完整,使英语与酒店服务专业课程有机结合。 《酒店服务英语/高级酒店服务与管理专业主干课系列教材》可作为中、高级职业院校酒店服务与管理专业师生的教学教材,也可供现代酒店员工培训选用。
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目录
Part one Courtesy EnglishUnit 1 IntroductionUnit 2 GreetingsUnit 3 PartingUnit 4 Requests (Thanks) and ResponsesUnit 5 Asking the wayPart two The Front OfficeUnit 1 Room ReservationsUnit 2 Check InUnit 3 Information DeskUnit 4 Bell ServiceUnit 5 The Front CashierPart three Housekeeping DepartmentUnit 1 Guiding Guests To Their RoomsUnit 2 Make-up ServiceUnit 3 Providing Service For GuestsUnit 4 Wake-up Call ServiceUnit 5 Laundry ServicePart four Food and Beverage ServiceUnit 1 Restaurant ReservationsUnit 2 Taking OrdersUnit 3 BreakfastUnit 4 At a Chinese RestaurantUnit 5 Buffet and Room ServicePart five Tending At The BarUnit 1 Serving CocktailsUnit 2 Ordering WinesUnit 3 Public RelationsUnit 4 Training The Bar WaitersPart six Dealing With The ComplaintsUnit 1 Complaining About The RestaurantsUnit 2 Complaining About The HousekeepingUnit 3 Complaining About Other ServicesPart seven Other ServicesUnit 1 Shopping CenterUnit 2 Business CenterUnit 3 Sports ActivitiesUnit 4 RecreationAppendicesⅠ.Hotel Organization Chart (饭店机构表)Ⅱ.Useful Words & Expressions for RestaurantⅢ.Useful Words & Expressions for Bar Service(常用词汇和句子)Reference
封面
书名:酒店服务英语
作者:潘桂君
页数:178
定价:¥35.0
出版社:中国商业出版社
出版日期:2019-04-01
ISBN:9787504451439
PDF电子书大小:112MB 高清扫描完整版